My order was marked delivered but it’s not here.Updated 6 months ago

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team at [email protected]

We are not responsible for:

• Delays caused by the carrier or customs

• Lost or stolen packages marked as “delivered” by the carrier

Please note: If you choose not to add Route Package Protection, you accept that In My Jammers is not liable for items that are lost, stolen or damaged in transit.
You can purchase order protection through Route for $1.55 USD at checkout and covers lost, stolen, or damaged products. Claims can be made HERE. You must have this package protection in order to be able to file a claim with Route.